Here's our new TV spot starring Sleep Experts employees!
Friday, March 12, 2010 at 12:43PM I'm so excited about our new advertising campaign where we tell D/FW customers "We want you to Love Your Mattress"(TM), and we introduce our One Year Love Your Mattress Guarantee(TM). What has been really fun about rolling out this campaign is that I got to spend some quality time on the set with some of the great members of our Sleep Experts family. Our ad agency had staff members from various departments audition to be in the commercial and we were surprised to find that some of them have quite a talent for being in front of the camera! Check out our first TV spot here, where you'll meet Tony from Operations, Dianne from HR, Ron from the warehouse, and other members of staff that make Sleep Experts such a special place, and I'm proud to work with each and every one of them.
Reader Comments (2)
Christine:
My husband and I were thrilled to buy our new Simmons at Sleep Experts because of your reputation with philathrophy. I am a bit concerned; however, that customer service for a warranty has to be done one line without the aid of one of your store managers. The manager gave me the links, but there is no responsibility to helping me get service. I am all for "go online", but when I spend my money, I expected a bit more help with my mattress problem.
Somewhat bewildered,
Cindy McLuckie
Hi Cindy -
Thanks for your comment and for your support of our philanthropy. I appreciate your concern about the warranty process. The electronic process exists so that we may expedite the process to serve as your advocate with the manufacturer rather than wait for snail mail. I have passed on your comment to our warranty department and they will verify that they have received your information. Either way, one of our managers will contact you to assure you there is a live body taking care of you. If you have any further questions or concerns, please feel free to email us at exec.feedback@sleepexperts.com
Christine